How to Request a Refund from the Google Play Store
Eligibility
- Within 48 hours of purchase: Google Play automatically allows refunds for apps and in-app purchases within 48 hours of purchase, no questions asked.
- Beyond 48 hours: Google Play's refund policy becomes more flexible depending on the specific situation. However, it's not guaranteed.
2. Steps to follow
- Go to https://play.google.com/store/account, and log in to your Google account.
- Find the dictionary/translator and click on ‘Payments & subscriptions > Order history’. Locate the specific purchase you want to refund.
- Request a refund: Click on ‘Report a problem’ for the purchase.
- Explain your reason: Choose the option that best describes your situation and explain why you want a refund. Be specific and honest.
- Submit your request: Once you've selected an option and explained your reason, click Submit.
- Mention if you encountered any technical issues with the app that prevented you from using it as intended.
- If you're requesting a refund beyond 48 hours, highlight any misleading information in the app description or features that influenced your purchase decision.
- If you subscribed to the app remember to cancel the subscription within the app or from your Google Play account to avoid future charges.
Before requesting a refund:
- If you're experiencing technical issues with Oxford dictionaries or the others dictionaries, explain them in detail to Google Play or submit a request in our Help Center - and we can offer troubleshooting solutions or alternative options beyond a refund.
- If your purchase decision was misled by inaccurate app descriptions or features, highlight that in your communication with both parties.
App Store (iOS devices)
Apple handles refunds for apps purchased through their App Store, so you can contact them directly. Here's how to request a refund for Dictionary on the App Store:
- Visit Apple's report-a-problem page.
- Sign in with your Apple ID.
- Tap or click I would like to, then choose Request a refund.
- Select the reason for the refund request. Common reason is Accidental purchase.
- Choose the app from the list of apps then Submit.
Additional Considerations
- Apple is more likely to grant refunds for recent purchases - within 14 days of the purchase date.
- You can only submit one refund request per purchase.
- If your request is denied, you can appeal the decision.
- It might take up to 48 hours for Apple to process your request.
Before requesting a refund:
- If you're experiencing technical issues with the dictionary , explain them in detail to both Apple and to us - we can offer troubleshooting solutions or alternative options beyond a refund.
- If your purchase decision was misled by inaccurate app descriptions or features, highlight that in your communication with both parties.
Microsoft Store
To request a refund from the Microsoft Store, follow these steps:
-
Go to the Microsoft Store Refund page
Open your web browser and visit the Microsoft Store's refund page: MicrosoftStoreRefund. -
Sign in to your Microsoft account
Sign in with the Microsoft account that you used to make the purchase. -
Select the order
You will see a list of your recent purchases. Find the order for which you want a refund and select it. -
Request a refund
Click on the "Request a refund" option. Follow the prompts to specify the reason for the refund (such as accidental purchase, product issue, etc.). -
Wait for the confirmation
Once you've submitted the refund request, you will receive an email confirming the status of your request. In most cases, it takes a few business days to process the request.
Notes:
- Eligibility: Refunds are typically available for digital content like apps, games, and subscriptions, but there may be specific conditions or time limits (usually within 14 days of purchase).
- Physical products: If you purchased a physical product, the return process may be handled differently. You can check the return policy at the Microsoft Store website or on the receipt you received.