This article aims to address common performance issues (lag, freeze, slow response time) and provides recommended steps you can take to resolve them.
Recommended Workarounds
Please try the following suggestions, which can often resolve or reduce performance issues:
1. Restart the app
Fully close the MobiOffice app and reopen it. This can clear temporary glitches that may affect performance.
2. Update to the latest version
Make sure you're using the latest version of MobiOffice. Performance improvements and bug fixes are included in most updates:
On your Android device: Visit the app's Play Store page and check for updates.
3. Reduce file size
Large or complex documents may impact performance. Try:
Splitting large documents into smaller ones.
Removing high-resolution images or unnecessary embedded objects.
4. Clear app cache
On your Android device:
1. Go to Settings > Apps > MobiOffice. Then tap Storage > Clear Cache.
5. Close background apps.
Running too many apps in the background can reduce available memory, causing lag or freezing. Close unused apps to free up system resources.
6. Restart your device
If the issue persists, try restarting your mobile device. This can clear temporary system processes and free up memory that may be affecting the app’s performance.
7. Check available storage space
Low storage space can sometimes cause applications to slow down or freeze. Make sure your device has enough free space available for the app to run smoothly. As a general guideline, keep at least 3–5 GB free on mobile devices, with a minimum of 1 GB.
8. Reinstall the app
If none of the steps above resolve the issue, uninstalling and reinstalling MobiOffice may help resolve underlying installation problems. Before proceeding, please make sure your files are safely backed up either to a cloud account or stored locally on your device.