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Troubleshoot Common Installation Errors for Microsoft Store apps

If you encounter an error message containing a number and descriptive text, it may seem unclear at first. However, many of these errors have solutions. Follow the steps below to troubleshoot and resolve common issues.

NOTE: Not applicable for apps downloaded from mobisystems.com

 

Table of Contents
Use the following links to quickly navigate to different sections of this article.

  1. Common Errors
  2. Non-Microsoft Store apps are blocked
  3. Unsupported OS Architecture
  4. Out of disk space
  5. Non persistent profile
  6. Firewall not running
  7. Delivery optimization is enabled
  8. Log File Location

 

1. Common Errors

  • ERROR_INSTALL_OPEN_PACKAGE_FAILED

  • ERROR_INSTALL_FAILED

  • ERROR_INSTALL_REGISTRATION_FAILURE

  • ERROR_INSTALL_RESOLVE_DEPENDENCY_FAILED

  • 0x8013153B

Why is this error happening?

We use an MSIX packaged application which is the latest standard from Microsoft.

Even if your app is not downloaded from the Microsoft Store, it still relies on Microsoft Store services for installation. That's because MSIX uses these services for secure deployment, management, and updates. This helps ensure the app is properly installed, maintained, and compatible with your system.

How to fix it?

1. Check Internet Connection

  • Ensure you have a stable internet connection, as issues with downloading or syncing may cause these errors.

2. Clear the Microsoft Store Cache

  • Press Win + R, type wsreset.exe, and press Enter.

  • This will reset the Microsoft Store cache and may fix any corrupted files affecting app installations.

3. Re-register the Microsoft Store

  • Press Win + X and select Windows PowerShell / Terminal (Admin).

  • Type the following command and press Enter:

    get-appxpackage *windowsstore* | remove-appxpackage

  • Then, reinstall the Microsoft Store by running:

     
    Get-AppxPackage -AllUsers *WindowsStore* | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

4. Check for Incomplete App Downloads

  • Open the Microsoft Store and go to Library.

  • Check if there are any incomplete or stuck downloads. Cancel and restart the download if necessary.

5. Run the Windows Store Apps Troubleshooter

  • Open Settings (Win + I), go to Update & Security / System > Troubleshoot.

  • Select Additional troubleshooters, then Windows Store Apps.

    • Alternatively, you can search for WIndoiws Store apps in your Settings

  • Run the troubleshooter and follow the on-screen instructions.

6. Reset the Microsoft Store

  • Open Settings (Win + I), go to Apps > Apps & features.

  • Find Microsoft Store in the list and click Advanced options.

  • Scroll down and click Reset.

7. Check for Date and Time Settings

  • Ensure your date and time are set correctly:

    • Right-click on the time in the taskbar and choose Adjust date/time.

    • Enable Set time automatically.

 

2. Non-Microsoft Store apps are blocked 

  • ERROR_INSTALL_POLICY_FAILURE

Why is this error happening?

This happens when your Windows has policies that block the installation of non-Microsoft Store apps.

How to fix it?

Turn on Sideloading

  • Follow Microsoft's guide on allowing non-Microsoft Store apps, also known as Sideloading

 

 

 

3. Unsupported OS Architecture

  • ERROR_INSTALL_WRONG_PROCESSOR_ARCHITECTURE

Why is this error hapenning?

This occurs when your PC is running a 32-bit version of Windows. 

How to fix it?

We do not currently offer 32-bit versions of our latest software.

For legacy products and custom deployment arrangements please contact us at https://support.mobisystems.com/hc/requests/new 

 

To confirm you're on a 32-bit Windows you can:

  • Press Win + I to open Settings > System > About.

  • Check System type to confirm whether your system is 32-bit or 64-bit.

 

 

4. Out of disk space 

  • ERROR_INSTALL_OUT_OF_DISK_SPACE

Why is this error hapenning?

This occurs when there is not enough available storage on your device to complete the installation of the app.

How to fix it?

1. Check Available Disk Space

  • Press Win + I, go to System > Storage to check the amount of free space on your device.

2. Free Up Disk Space

  • Delete unnecessary files, clear temporary files, or uninstall unused apps via Settings > Apps > Apps & features.

3. Move Files to External Storage

  • Transfer large files (e.g., videos, documents) to an external drive or cloud storage to free up space.

4. Use Disk Cleanup Tool

  • Press Win + R, type cleanmgr, select your drive, and follow the prompts to clean up temporary files and system files.

 

5. Non persistent profile 

  • ERROR_DEPLOYMENT_BLOCKED_BY_PROFILE_POLICY

Why is this error hapenning?

This occurs when trying to install the app on non-persistent user profiles, typically found in VDI deployments.  

How to fix it?

MSIX apps currently cannot run on non-persistent profiles. For custom deployment arrangements please contact us at https://support.mobisystems.com/hc/en-us/requests/new 

 

To confirm you're running a non-persistent profile:

1. Check Profile Type

Press Win + R, type sysdm.cpl, and press Enter. Under the Advanced tab, click Settings under "User Profiles" to see if your profile is non-persistent.

2. Log Out and Log Back In

If you're using a non-persistent profile, log out and log back in, or switch to a persistent profile if available.

3. Use a Persistent Profile

If possible, switch to a persistent profile (not temporary or non-persistent) to allow MSIX app installation.

4. Check with IT Admin (for Managed Systems)

If using a virtual desktop infrastructure (VDI), contact your IT administrator to confirm whether your profile is set as non-persistent and if changes are needed.

5. Reboot Your VDI Environment

Restart the VDI session to ensure the profile is properly loaded and the MSIX installation can proceed.

 

 

6. Firewall not running

  • ERROR_INSTALL_FIREWALL_SERVICE_NOT_RUNNING

Why is this error hapenning?

The firewall needs to be enabled to allow the app to connect to our backend services for essential features like conversions, account management, and licensing validation.

How to fix it?

1. Check Firewall Status

  • Press Win + R, type firewall.cpl, and press Enter. Ensure that Windows Defender Firewall is turned on for both private and public networks.

2. Start Windows Firewall Service

  • Press Win + R, type services.msc, and press Enter. Find Windows Firewall in the list, right-click it, and select Start if it’s not running.

3. Restart Windows Firewall

  • In the Windows Firewall settings, click Turn Windows Firewall on or off, and turn the firewall off and then back on to reset the service.

 

 

7. Delivery optimization is enabled

  • 0x80D03002

Why is this error hapenning?

Windows has a "Delivery Optimization" feature to download software like Windows Updates from remote repositories. This however can be used to prevent downloading non-Windows-related content like our app.

How to fix it?

1. Change the policy to allow non-Windows content 

  • Press Win + R, type gpedit.msc, and go to Computer Configuration → Administrative Templates → Windows Components -> Delivery Optimization. Ensure that Download Mode is Set to Not Configured.

  • Alternatively you can DELETE Download Mode

2. Restart your PC and try again

 

 

Log File Location:

The log files can be found in the following directory on your computer:

%localappdata%\MobiSystems\AppCenter\Logs

To access the folder:

  1. Press Windows + R to open the Run dialog.
  2. Copy and paste the above path into the box and press Enter.

This will open the folder containing the log files.

 

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