If you’re looking to use your MobiPDF subscription on a new Windows device, you’ll need to transfer your license by removing it from your current device first. This article will guide you through the process and provide helpful troubleshooting tips to ensure a smooth transition.
Understanding Subscriptions and Device Limits
MobiPDF subscriptions have specific device limits:
- MobiPDF Premium: Usable on 1 Windows device.
- MobiPDF Ultimate: Usable on 1 Windows device and 2 mobile devices (Android and/or iOS).
- MobiPDF Lifetime: Usable on 1 Windows device.
- MobiPDF Pro: Usable on 1 PC and 2 mobile devices (Android/iOS).
- MobiPDF Android Premium: Usable only on Android devices.
If you’ve reached your device limit and want to activate your subscription on a new device, you’ll need to remove it from your current device. There are two ways to do this:
- Sign out from the MobiPDF app on your current device.
- Remove the device from your MobiSystems account. For detailed steps on removing devices, please refer to our Help Center article. Alternatively, you can reset all linked devices by accessing your MobiSystems account portal, selecting your MobiPDF subscription, navigating to the Linked Devices section, and removing all devices to start fresh.
Note: Before resetting or signing out from a device, ensure that all your important files are backed up locally or to the cloud to avoid losing any data.
Steps to Activate Your License on a New Windows Device
Once your license is removed from the old device, follow these steps to activate it on a new Windows device:
- Download the MobiPDF App: Visit the MobiPDF official website and download the app to your new Windows device.
- Sign In to Your Account: Launch the app and sign in using the account linked to your subscription. This will automatically activate your license on the new device.
That’s it! You’re ready to start using MobiPDF on your new Windows device.
Common Troubleshooting Tips
Here are solutions to common issues you might encounter during the transfer process:
1. Error: “This key has already been used”
- MobiPDF activation keys are one-time-use only for the initial activation. After activating your subscription, you don’t need the key again. Simply sign in on the new device with the account linked to your subscription to activate it.
2. Error: “Device limit reached”
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This message appears when you try to use your subscription on more devices than allowed. Resolve this by:
- Signing out from the MobiPDF app on your old device.
- Resetting your devices via My Account.
3. Activation Not Working
4. Subscription Plan Mismatch
- Ensure that your subscription plan supports the device you are trying to activate. For example, MobiPDF Android Premium cannot be used on a PC.
- Ensure you’re signed in with the correct account linked to your subscription.
- Check your internet connection, as activation requires an active connection.
- Restart the app and try signing in again.
By following the steps and tips in this guide, transferring your MobiPDF license to a new Windows device should be quick and hassle-free. If you have any further questions, don’t hesitate to reach out to our support team or consult our Help Center for more resources.