Eligibility
- Amazon has its own Refund Policy for digital purchases. It generally follows a within 48 hours after purchase timeline for automatic refunds. Check their Refund Policy details here.
Steps to request a refund for a MobiSystems subscription purchased through the Amazon Store
- Log in to your Amazon account.
- Click on "Digital Orders" under the "Returns & Orders" section at the top of the homepage.
- Locate the digital product (MobiSystems subscription) that you want to request a refund for.
- Click Contact Us or Return for Refund if the option is available next to the product.
- For licenses or software subscriptions, you may need to contact Amazon’s customer service team. Provide details about your request, including why you need a refund.
- Refunds for digital products are subject to Amazon's digital content policies. Depending on the product and reason, Amazon may approve or deny the refund.
- Once approved, refunds for digital content or licenses usually take 3-5 business days to process.
Before requesting a refund
- If you're experiencing technical issues with your MobiSystems subscription, explain them in detail to both Amazon and to us - and we can offer troubleshooting solutions or alternative options beyond a refund.
- If your purchase decision was misled by inaccurate app descriptions or features, highlight that in your communication with both parties.