1. Launch MobiDrive.
2. Tap on the Menu button.
3. Navigate to Help & Feedback.
4. Select Enable debugging.
5. Tap Yes, enable, and MobiDrive will close.
6. Reopen MobiDrive and head to Help & Feedback.
7. Instead of Enable debugging, you'll find Download logs.
8. Tap it and pick a destination for the log files.
After downloading, send the files to the support team, who likely requested them.